FAQ

Where is Crownuxe located?

Crownuxe is based in the United States.

Business Address:
838 Broadville
Amityville, New York 11701
United States

How can I contact customer support?

Our customer support team is here to help with any questions regarding your order or our products.

Email: support@crownuxe.com

Phone: +1 (212) 824-564

We strive to respond to all inquiries within 1–2 business days.

How long does shipping take?

Orders are typically processed within 1–2 business days.

After processing, delivery usually takes 3–5 business days within the United States. Once your order ships, you will receive a confirmation email with your tracking information.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders delivered within the United States.

Do you ship internationally?

At this time, Crownuxe ships only within the United States. We hope to expand our shipping destinations in the future.

What is your return policy?

We accept returns within 14 days of delivery.

Returned items must be unused, in their original condition, and include all original packaging, tags, and proof of purchase.

To begin a return, please contact us at support@crownuxe.com.

When will I receive my refund?

Once we receive and inspect your returned item, approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may require additional processing time before the funds appear in your account.

What payment methods do you accept?

We accept major secure payment methods, including:

Visa

Mastercard

American Express

Discover

PayPal

Apple Pay

Google Pay

Shop Pay

All transactions are protected using industry-standard SSL encryption.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and clear photos of the item so we can review the issue and arrange a replacement or refund as quickly as possible.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request before your order has been processed for shipment. Once an order has shipped, it cannot be canceled.

How can I track my order?

After your order has been shipped, you will receive an email containing your tracking number. Tracking information may take up to 24 hours to become active in the carrier's system.

Is my payment information secure?

Yes. Your payment information is processed through secure, trusted payment providers using encrypted connections. Crownuxe does not store your complete credit or debit card details on its servers.

How do I know if my order has been confirmed?

After placing your order, you will receive an order confirmation email. Once your package has been shipped, you will receive a second email with your shipping confirmation and tracking information.

How can I contact Crownuxe?

If you have additional questions, our customer support team is always happy to help.

Email: support@crownuxe.com

Phone: +1 (212) 824-564

Address:
838 Broadville
Amityville, New York 11701
United States