Refund policy
Return & Refund Policy
Crownuxe | Effective Date: September 21, 2026
Your satisfaction matters to us. Every piece in our collection is carefully curated, and we've designed a simple, transparent return process so you can shop with confidence.
Return Eligibility
Returns are accepted within 14 days of delivery. To qualify, your item must be:
- Unused and in original, unworn condition
- Complete with all original packaging, tags, and accessories
- Accompanied by valid proof of purchase (order confirmation or receipt)
Items not meeting these conditions may not qualify for a refund.
Non-Returnable Items
The following are not eligible for return, unless received damaged or defective:
- Gift cards
- Final sale or clearance items
- Items marked non-returnable at checkout
- Products showing signs of use, wear, or damage after delivery
Nothing in this policy affects any statutory rights you may have under applicable law.
How to Start a Return
- Contact our support team within 14 days of delivery
- Provide your order number, the item(s) to return, and a brief reason
- Wait for return authorization before shipping anything back
📧 support@crownuxe.shop
📞 +1 (212) 824-4564
Approved returns ship to:
Crownuxe Returns, 838 Broadway, Amityville, New York 11701, United States
⚠️ Do not send items back without prior authorization — unauthorized returns may be delayed or declined.
Return Shipping
Return shipping costs are the customer's responsibility, unless the return is due to a defective, damaged, or incorrect item. We recommend a trackable shipping service — Crownuxe is not liable for packages lost in transit.
Refunds
- Once received and inspected, we'll notify you of your refund status
- Approved refunds are issued to your original payment method within 5–10 business days
- Bank/card processing times may add additional delay
- Original shipping fees are non-refundable, except where the return results from our error
Damaged, Defective, or Incorrect Items
Contact us within 14 days of delivery with:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Once verified, we'll arrange a free replacement or full refund — no extra cost to you.
Order Cancellations
Orders can be cancelled only before entering fulfillment. Once fulfillment or shipping has started, the order must instead follow the standard return process.
Exchanges
We don't currently offer direct exchanges. To get a different item, return your eligible purchase for a refund and place a new order.
Contact Us
Crownuxe Customer Support
📧 support@crownuxe.shop
📞 +1 (212) 824-4564
📍 838 Broadway, Amityville, New York 11701, United States
We respond to all return and refund inquiries within 1–2 business days.