Refund policy

Effective Date: July 30, 2026

At Crownuxe, we are committed to delivering premium handbags and accessories that meet the highest standards of quality. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

Return Eligibility

We accept returns within 14 days of the date your order is delivered.

To qualify for a return, your item must:

Be unused and in its original condition.
Include all original packaging, tags, and accessories.
Be accompanied by your order confirmation or proof of purchase.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards
Final sale or clearance items
Products marked as non-returnable at the time of purchase
Items showing signs of use, wear, or damage caused after delivery

How to Start a Return

To request a return, please contact our customer support team within the 14-day return period.

Please include:

Your order number
The item(s) you wish to return
A brief explanation for the return request

Email: support@crownuxe.com

Phone: +1 (212) 824-564

Once your request is approved, we will provide detailed return instructions.

Please do not send items back without receiving return authorization, as this may delay or prevent processing.

Return Shipping

Unless the item is defective, damaged, or we shipped the wrong product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Crownuxe is not responsible for returns lost during transit.

Refund Process

After your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Depending on your bank or credit card provider, it may take additional time for the refund to appear on your account.

Original shipping charges, if applicable, are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Photos showing the issue
A brief description of the problem

Once verified, we will arrange a replacement or issue a full refund at no additional cost to you.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it can no longer be canceled and must follow the return process outlined in this policy.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, please return your eligible purchase for a refund and place a new order through our website.

Contact Us

If you have any questions about returns or refunds, please contact us.

Crownuxe Customer Support